If, after our booking confirmation has been issued, you wish to make any changes to your booking, you must send us a written request. All changes are subject to a 40 EUR and 80 EUR (for Multi-Day Trips) administration fee per person. If you wish to transfer to another SwimTogether holiday or change your departure date, you must send us a written request at least 80 days (120 days for Multi-Day Trips) before the start of your booked SwimTogether holiday. We will endeavour to accommodate your request, subject to availability. If the published holiday price of the SwimTogether holiday or date that you wish to change to is more expensive than your original booking (as at the date of receipt of your request), you must also pay the difference in price. Your new booking must be taken within the same calendar year.

8. Transfer your booking to another person(s)​

This option is available providing the following below conditions are met:

a) you notify us in writing at least 80 days before the trip departure (120 days for Multi-Day Trips) and give us the authority to make the transfer;

b) your request is accompanied by all documents related to another person’s booking (“transferee”), with full name and contact details;

c) this transfer option only applies towards a new transferee’s booking and not towards already existing booking (customer booked already);

d) the transferee accepts the transfer and these booking conditions, and fulfils any conditions that apply to the booking and our terms and conditions;

e) the transfer fee for such a change is subject to a 40 EUR and 80 EUR (for Multi-Day Trips) fee per person (transferring person).

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Please note that any request to transfer your existing booking (either to another date or another person) will be treated as a cancellation if such notice is received within 80 days of departure (120 days for Multi-Day Trips) and will be subject to cancellation charges.

9. Cancellation by SwimTogether​

We always try to avoid cancelling bookings or making changes to our published itineraries. However, arrangements for SwimTogether holidays are made many months in advance and it may be necessary in exceptional circumstances for us to cancel or make changes to your booking. Subject to section 10 below (“Force majeure”), if we cancel or make a significant change to your booking, we will endeavour to provide you with reasonable notice of such cancellation or change and we will offer you (at your request) an alternative SwimTogether holiday, subject to availability and except where such cancellation or significant change is beyond our control (see “force majeure” below). You will not be required to make any additional payment if the alternative SwimTogether holiday is more expensive than your original booking.

Subject to section 10 below (“Force majeure”), if we cancel your booking up to 26 days before the start of your SwimTogether holiday, you will be entitled to a full refund of all monies received from you to date. If we cancel your booking 25 days or less before the start of your SwimTogether holiday, you will be entitled to a full refund of all monies received from you to date plus minimum compensation of 40 EUR per person.

10. Force majeure​

We regret that we are unable to accept liability or pay compensation where our failure to perform our obligations under this contract is caused by or affected by, or you otherwise suffer any damage, loss or expense of any nature arising out of, circumstances beyond our control. For the purposes of these booking conditions, circumstances beyond our control, or “force majeure”, means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, civil strife, riot, industrial dispute, terrorist activity, pandemic spread, natural or nuclear disaster, fire, technical problems with transport, closure or congestion or restriction of airports, national parks, monuments, roads, ports or airspace, adverse weather conditions, volcanic eruption, airport, port or airspace closures, and all similar events outside our control.

11. Communications with us​

All bookings made online will be confirmed by e-mail, and all subsequent communications will be made via email. Telephone bookings will also be confirmed by e-mail unless otherwise advised at the time of booking. You must inform us at the time of booking if you wish to be contacted by post. All references in these booking conditions to “send” include both email and post, as appropriate.

12. Before you travel​

12.1 Insurance

It is a condition of your booking and your responsibility to ensure that you have suitable insurance cover for the travel arrangements and activities that you have booked with us. You must hold a valid comprehensive insurance cover for an adventure sports activity including “open water swimming”. Your policy must include medical expenses (including transportation), emergency repatriation, travel illness and personal accident on the tour. You will be asked to provide us with your insurance details (company name, policy number and 24-hour contact) before undertaking any swimming activities.

12.2 Passport and visa requirements

It is your responsibility to check up to date travel and visa requirements and to ensure that you have any visa required for entry into your country of destination.

13. Data protection policy

​We will collect certain personal information from you at the time of booking in order to process your booking. This information includes, where applicable, your e-mail, name and address, payment details, hotel room type preferences, medical conditions and dietary requirements (which may disclose your religious beliefs). By making your booking, you agree that we may use or disclose this information for the purposes of processing your booking. It may be necessary to pass some of this information onto third party suppliers, such as hoteliers, and by making your booking you accept that this may involve us sending information to countries that do not have an equal level of privacy legislation to that in Portugal. This information may also be provided to government or public authorities as required by law.

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We would also like to store and use this information for future marketing purposes. Only your name and contact details will be used for this purpose. Please inform us in writing if you do not wish your details to be used in this way.

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This website uses Google Analytics which is a service provided by Google that uses text files (cookies) that are placed on your computer to assist how the site is used. By using this website you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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You are entitled to make a written request about which of your personal information we are currently holding or processing, for what purpose and to whom it may be or has been disclosed. We will charge a fee to respond to such a request, but aim do so within 45 days of receipt. In certain limited circumstances we are entitled to refuse your request.

Please contact us immediately if you believe that any of your personal details which we are processing are inaccurate or incorrect.

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14. Photography & Testimonials​

Any likeness or image of you secured or taken on any SwimTogether holiday may be used by us without charge in all media (whether now existing or in the future invented) for promotional or marketing purposes, including but not limited to promotional materials of any kind such as brochures, video, photos or websites. Any written feedback supplied to the company may also be used for promotional purposes as detailed above.

15. Complaints​

We want you to have an enjoyable and relaxing holiday with us. However, if you are not satisfied with any aspect of your SwimTogether holiday, please report your complaint to a SwimTogether staff member as soon as you can. SwimTogether staff will do everything reasonably possible to rectify the issue during your SwimTogether holiday. If you are still not satisfied and want to make a complaint when you return home, please write us at the address below within 28 days of the end of your SwimTogether holiday:

Email: info@swim-together.com

Post/Mail: Azinhaga da Fonte do Louro, nº 16, 4º Dto., 1900-234 Lisboa, Portugal.

Livro de Reclamações Online: https://www.livroreclamacoes.pt/inicio

16. Limitation of Liability​

We are not liable to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your SwimTogether holiday unless caused by our negligence. We take all reasonable care in arranging your SwimTogether holiday. However, we are sometimes dependent on other organisations, which we do not own or operate, for the provision of accommodation and certain travel. Consequently we shall not be liable for loss, damage, inconvenience, death or personal injury due to neglect, act or omission of any other company or caused by an event beyond reasonable control.

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We also have no liability to you for any consequential loss which you may suffer in relation to any arrangements which you book to coincide with your SwimTogether holiday, including travel and accommodation arrangements.

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If any International Convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our third party suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the International Convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded).

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Last changes made on 1st March, 2020

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